Contact Us

Customers may contact Exceptionalb™ for help with product information, item dimensions, delivery questions, return requests, missing parts, or after-sales support.

Email: service@exceptionalb.com
Phone: (718) 499-4499

To help us review your request efficiently, please include the product name, order number if available, and a clear description of the issue. If your question is related to damaged packaging, missing hardware, incorrect items, or product condition, please include clear photos.

For furniture questions, useful photos may include the full item, close-up of the affected area, product label, outer box, and any included parts list. This helps our team understand the situation without delay.

Customer support requests are handled during normal service hours. Replies may take longer during weekends, holidays, or periods of high message volume.

Please contact us before returning any item. Unauthorized returns may be delayed or refused because return instructions must be confirmed first.