Return Policy

Exceptionalb™ reviews return requests for eligible furniture and home products within 14 days of delivery. Customers must contact us first before sending any item back.

To qualify for review, the item should be unused, clean, complete, and kept in its original packaging. All hardware, accessories, manuals, labels, protective materials, and included components must be returned together.

Furniture may not qualify for return if it has been assembled, modified, scratched, stained, exposed to odors, damaged after delivery, or packed in a way that makes safe return impossible. Products listed as final sale, clearance, customized, special-order, or non-returnable may not be accepted unless required by law.

To request a return, email service@exceptionalb.com with your order number, product name, reason for return, and photos of the item and packaging. We will review the request and provide instructions if the item is eligible.

Returned items must be packaged securely. Furniture is easily damaged in transit if corners, panels, legs, glass, or hardware are not protected properly.

After the returned item is received and inspected, we will notify the customer of the review result. Delivery, handling, installation, assembly, or service-related fees may not be refundable unless the issue was caused by our error.