Shipping Policy

Exceptionalb™ ships eligible furniture and home items to supported delivery areas. Shipping availability may depend on product size, package weight, delivery address, carrier capacity, and warehouse handling requirements.

Orders are prepared before shipment. Processing may take longer during inventory checks, busy seasons, holidays, weather disruptions, or when an item requires large-package handling.

Some furniture orders may be divided into more than one box. Separate boxes may arrive on different days. Customers should check all packages before reporting missing parts.

A complete delivery address is required. Please include apartment number, unit number, building name, entry code, floor information, and reachable contact details when necessary. Missing details may cause delays or failed delivery attempts.

Before ordering large items, customers should measure doorways, elevators, staircases, hallways, and turning corners. If a product cannot be moved into the delivery location due to limited access, this may not be considered a product issue.

When the order arrives, inspect the package before discarding any materials. If damage is noticed, keep the box, inner protection, labels, and product parts, then contact us with photos.

Estimated delivery times are not guaranteed. Carrier delays, traffic, weather, building access limits, address errors, or other conditions outside our control may affect delivery.